Practice Policies & Fees

Public transparency and mutual respect are foundational to a strong therapeutic partnership. Below, you will find detailed information regarding clinical oversight, session fees, scheduling boundaries, cancellation policies, and the strict standards used to protect your private information at Legacy Counselling and Wellness.

Clinical Supervision Disclosure

In accordance with the professional and regulatory standards of the College of Registered Psychotherapists of Ontario (CRPO), I practice under the formal clinical supervision of two qualified Registered Psychotherapists.

• Supervisor Name: Brad Wilton, RP and Sarah Bergin, RP

• Regulatory Body: College of Registered Psychotherapists of Ontario (CRPO)

• Supervisor Registration Number: Brad Wilton CRPO # 002493 and Sarah Bergin CRPO #008228

Because I hold the status of Registered Psychotherapist (Qualifying), my supervisors provide dedicated clinical oversight for my case files to ensure the highest standards of safety, ethical care, and clinical efficacy. Case details are shared strictly within this confidential supervisory relationship and are completely anonymized to protect your identity.

Payment Information

• Payment Methods: Payment is due at the time of your session. We accept major credit cards and secure Interac E-Transfers. A receipt will be issued immediately upon payment.

• Insurance Coverage: As a Canadian Certified Counsellor (CCC) and a Registered Psychotherapist (Qualifying), my services are covered by many extended health benefit plans. Because coverage varies significantly between insurance providers and specific plans, we highly recommend contacting your provider before your first session to confirm that your plan covers services provided by a CCC or RP(Q) working under clinical supervision.

Cancellation & Missed Appointment Policy

When you book an appointment, that time is reserved exclusively for you. If you need to cancel or reschedule, we require a minimum of 48 hours' notice.

• Late Cancellations & No-Shows: Appointments cancelled or rescheduled with less than 48 hours' notice, as well as missed appointments, will be billed at the full session rate.

• Emergencies: We understand that unexpected emergencies and acute illnesses happen. If an urgent, unavoidable emergency prevents you from giving 48 hours' notice, please reach out as soon as possible so we can discuss your situation.

Virtual Care & Provincial Boundaries

All sessions are conducted virtually via secure, encrypted telehealth platforms.

• Jurisdiction & Eligibility: In Canada, mental health regulation is bound by the province where the client is physically located at the time of the session. As a Canadian Certified Counsellor (CCC), I am able to provide virtual care to clients residing in Alberta, Ontario, and British Columbia, as well as clients living in any non-regulated Canadian province or territory.

• Session Logistics: At the time of your appointment, you must be physically located within a province or territory where I am legally authorized to practice. You will need a private space where you cannot be overheard, and a stable internet connection.

Privacy, Confidentiality, and Data Sovereignty

Your trust and privacy are of the utmost importance. Because Legacy Counselling and Wellness operates out of Alberta and provides virtual services across provincial borders, my practice strictly adheres to all relevant federal and provincial privacy legislation. This includes the federal PIPEDA (Personal Information Protection and Electronic Documents Act), Alberta's PIPA (Personal Information Protection Act), British Columbia's PIPA (Personal Information Protection Act), and Ontario's health-specific PHIPA (Personal Health Information Protection Act).

To guarantee this standard of protection, I exclusively utilize professional, healthcare-compliant technology systems:

• Secure Telehealth Video: Virtual sessions conducted through First Session utilize an enterprise version of Zoom specifically configured for healthcare compliance, ensuring video data streams are secure and private. Additional virtual consultations are hosted through Jane’s secure, PIPEDA/PHIPA-compliant video platform.

• Data Sovereignty & Management: All digital client records, clinical notes, and scheduling data are managed through Jane. All administrative clinical email communication is handled via Hushmail's encrypted, secure servers. All AI-assisted clinical documentation processing is managed via Klarify, which is fully compliant with Canadian health privacy laws and contractually guarantees your data is never sold or used for model training.

• Canadian Storage: All systems are configured to store and process clinical data using Canadian-hosted servers, ensuring full data sovereignty and protection under Canadian law.

• Confidentiality: Everything discussed in our sessions is completely confidential. Your information will never be shared without your explicit, written consent.

• Legal Exceptions to Confidentiality: By law and professional ethics, there are rare limits to confidentiality where I am required to report information. These exceptions include:

  • If there is an imminent risk of serious physical harm to yourself or someone else.

  • If there is reason to suspect that a child or vulnerable adult is experiencing abuse or neglect.

  • If clinical records are subpoenaed by a court of law.

  • During confidential clinical supervision consultations, where case details are discussed anonymously for the sole purpose of ensuring high-quality care with my Ontario-registered CRPO supervisor.

Getting Started & Official Consent

Prior to our first scheduled session, you will receive an official Informed Consent and Intake Packet through our secure client portal (Jane). This document will outline our therapeutic agreement in full legal detail, including privacy boundaries, electronic communication policies, and client rights. You will be required to review and digitally sign this document before our clinical work begins.

Emergency & Crisis Services Boundary

Legacy Counselling and Wellness is a standard outpatient private practice and does not provide 24/7 crisis intervention or emergency services. Message forms, emails, and portal bookings are not monitored in real-time.

If you are experiencing a mental health emergency, are in severe distress, or are concerned about your immediate safety or the safety of someone else, please do not wait for a response from this practice. Please utilize one of the following immediate resources:

• Emergency Services: Call 911 or go to the nearest hospital emergency department.

• National Suicide Crisis Helpline: Call or text 988 (Available 24/7, toll-free across Canada).

• Kids Help Phone: Call 1-800-668-6868 or text CONNECT to 686868 (Available 24/7 across Canada for youth and young adults).